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Neiko Tools USA Post Hole Digger with Fiberglass Handle Review

The product not only doesn't look like the picture, but it was also defective. Other people, aside from myself, tried it and also found that it couldn't even dig a mere 6 inches without the dirt (wet or dry) falling right back into the hole.
So I wrote to tell them of my experience.
It was nice that I was promised a full credit upon the return of the item, but due to the fact that the return postage would probably cost around the same amount as the digger itself, I requested a postage paid return label.
Here are just a few responses (in part) from "customer service" regarding the return label:
1) It's not our fault that you can't figure out how to use the post hole digger.
2) The post hole diggers work great if you know how to use
one.
I'll be leaving a response to your feedback. Along with
a complaint To Amazon about when you don't know how to use the tool
you call it defective.
3) No I'm not going to pay you for your ignorance in using it.
So in summary:
First and foremost the product didn't work properly. However, for him to insist that "I" don't know how to use one, even though I told him that others also tried, was rather insulting. But, then for him to threaten me and call me ignorant...well...that's more than just poor customer service...it's quite offensive to say the very least!!
Whatever happened to the policy of "the customer is always right"????
Anyway, I was going to file a complaint with Amazon.com, but decided it's just not worth more aggravation. Now that I've posted my feedback I just want to forget the whole thing.

Neiko Tools USA Post Hole Digger with Fiberglass Handle Overview

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